Manage Organizations for MSSPs

Beta

This article describes how to manage organizational library content for Managed Security Service Providers (MSSPs). MSSP administrators must ensure that the content of their child organizations is properly configured. MSSPs often consist of a parent organization with child organizations that use Cloud SIEM.

Considerations

Roles

You must have the following organization role capabilities to create and manage organizations as an MSSP administrator:

• Organizations
  • View Organizations
  • Create Organizations
  • Manage Organizations

Manage content in organizations

To ensure that Library content is consistent across child organizations, use the Manage Content tab to push content in target organizations with content from a source organization.

1. New UI. In the main Sumo Logic menu, select Organizations. You can also click the Go To... menu at the top of the screen and select Organizations.
   Classic UI. In the main Sumo Logic menu, select Administration > Organizations.
2. Select the Manage Content tab.
3. In the Source Org field, select the organization that will provide the source data to be pushed in other organizations.
4. In the Content bar, select Library. For more information about Library items, refer to Managing Your Sumo Logic Library.
5. Select individual items to be pushed, or all items.
6. Click Push Selected Items.
   
7. On the Push Selected Content box, navigate to the Destinations section to select the organizations to push the selected items to. You can push to all organizations, a single child organization, or multiple child organizations.
   
8. Click Push. A Pushing in progress dialog is displayed.

Tips

• If you select All Child Organizations, you can then select organizations to exclude, allowing you to push to all organizations except those you select:
  
• Selected Library items are added to the Admin Recommended folder. Additionally, you can only select the Library contents in Source Organization under the Admin Recommended folder.
• Scheduled Searches Connection. Select Include Connection to create the scheduled searches in the target organizations if they don't already exist there. Select Ignore Connection only if you want to turn the added scheduled searches into saved searches.
• Scheduled Reports. Select Include Scheduled Reports to create the scheduled reports in the target organizations if they don't already exist there. Select Ignore Scheduled Reports only if you want to turn the added scheduled reports into saved reports.
  note

  Both Scheduled Searches Connection and Scheduled Reports will be available only when you select a library folder.

Limitations

• If an item with the same name exists in the target organization, it will be replaced.
• Once a push is initiated, it cannot be reversed. Administrators should carefully review their selections before updating.
• If errors occur during the push, administrators must manually re-attempt the failed push. To see failed pushes, use View History.
• Push operations may take longer based on the volume of content being pushed.
• Rule tuning expressions must be pushed separately from rules.
• Cloud SIEM Legacy Rule Type is not supported for sync or push.

info

To learn how to view history and view updates in the audit log​, refer to Manage Organizations for MSSPs - Cloud SIEM.

FAQs

• What happens when a item with the same name already exists?
  It will be replaced in the child organization.
• What happens if an item selected for push doesn't already exist in the target organization?
  The item will be created in the target organization.
• What if errors occur during pushing?
  Affected items will be skipped. Once the rest of the content is pushed, you can review errors in View History and retry.
• Can I roll back changes after a push operation?
  No, rollback is not supported. After a push operation is initiated, changes cannot be reversed.
• How can I monitor push progress?
  During a push, the system displays real-time status, including progress tracking, success or failure messages, and error logs.
• How can I view push history?
  Click View History in the upper-right corner of the page. A query for push history will display, showing the email of the individual who performed the push and the pushed items.
• Who can I contact for additional questions or support?
  Reach out to your Sumo Logic representative with any questions, issues, or feedback.