CA Service Desk
Version: 1.1
Updated: Jul 06, 2023
Work with Resources within CA Service Desk.
Actions
- Add Resource (Enrichment) - Add a new resource.
- Authorize (Enrichment) - Authorize Cloud SOAR for CA Service Desk. This should only be run once and not from a Playbook.
- Edit Resource (Enrichment) - Edit an existing resource.
- Get Resource (Enrichment) - Get resource information.
- Search Resource (Enrichment) - Search resources.
- Delete a Resource (Containment) - Delete a resource.
Configure CA Service Desk in Automation Service and Cloud SOAR
Before you can use this automation integration, you must configure its authentication settings so that the product you're integrating with can communicate with Sumo Logic. For general guidance, see Configure Authentication for Automation Integrations.
How to open the integration's configuration dialog
- Access App Central and install the integration. (You can configure at installation, or after installation with the following steps.)
- Go to the Integrations page.
Classic UI. In the main Sumo Logic menu, select Automation and then select Integrations in the left nav bar.
New UI. In the main Sumo Logic menu, select Automation > Integrations. You can also click the Go To... menu at the top of the screen and select Integrations. - Select the installed integration.
- Hover over the resource name and click the Edit button that appears.
In the configuration dialog, enter information from the product you're integrating with. When done, click TEST to test the configuration, and click SAVE to save the configuration.
For information about CA Service Desk, see CA Service Management documentation.
Change Log
- February 14, 2019 - First upload
- July 6, 2023 (v1.1) - Updated the integration with Environmental Variables