IBM MSS Tickets

Version: 1.1
Updated: Jul 11, 2023

Create, update and gather IBM MSS tickets information.

Actions

• Get Tickets (Enrichment) - Get tickets from IBM MSS.
• Create Ticket (Notification) - Get tickets from IBM MSS.
• Update Ticket (Notification) - Get tickets from IBM MSS.
• IBM MSS Tickets Daemon (Daemon) - Automatically pull tickets from MSS.

Configure IBM MSS Tickets in Automation Service and Cloud SOAR

Before you can use this automation integration, you must configure its authentication settings so that the product you're integrating with can communicate with Sumo Logic. For general guidance, see Configure Authentication for Automation Integrations.

How to open the integration's configuration dialog

1. Access App Central and install the integration. (You can configure at installation, or after installation with the following steps.)
2. Go to the Integrations page.
   Classic UI. In the main Sumo Logic menu, select Automation and then select Integrations in the left nav bar.
   New UI. In the main Sumo Logic menu, select Automation > Integrations. You can also click the Go To... menu at the top of the screen and select Integrations.
3. Select the installed integration.
4. Hover over the resource name and click the Edit button that appears.
   

In the configuration dialog, enter information from the product you're integrating with. When done, click TEST to test the configuration, and click SAVE to save the configuration.

For information about IBM MSS, see the IBM Managed Security Service website.

Change Log

• May 5, 2019 - First upload
• February 8, 2021 - Updated action: Update Ticket
• July 11, 2023 (v1.1) - Updated the integration with Environmental Variables